Overview
Track your offramp transactions in real-time from crypto deposit to fiat settlement. This guide covers transaction monitoring, status updates, and troubleshooting. What you’ll learn:- Track transaction status
- Understand transaction states
- Monitor progress
- Handle different scenarios
- Get transaction history
Transaction States
Your offramp transaction progresses through multiple states:| State | Description | Action Required |
|---|---|---|
initiated | Order created | None |
awaiting_deposit | Waiting for crypto | Send crypto to deposit address |
deposit_received | Crypto received | None - processing |
processing | Converting to fiat | None - wait |
fiat_sent | Fiat transferred | None - check bank |
completed | Transaction complete | None |
expired | Deposit not received in time | Create new order |
failed | Processing failed | Contact support |
refunded | Crypto refunded | Check wallet |
Track Order
Monitor your offramp transaction using the reference number.Monitor Progress
Track transaction progress in real-time.Expected Timeline
Typical offramp transaction timeline:| Stage | Duration | Status |
|---|---|---|
| Order creation | Instant | initiated |
| Awaiting deposit | User dependent | awaiting_deposit |
| Crypto deposit | 1-5 minutes | deposit_received |
| Conversion | 2-10 minutes | processing |
| Fiat transfer | 5-30 minutes | fiat_sent |
| Total | 10 min - 1 hour | completed |
- Network congestion (crypto)
- Number of confirmations needed
- Bank processing time
- Transaction amount
- Peak hours
Get Transaction History
View all your offramp transactions.Webhooks
Receive real-time notifications for offramp status updates.Troubleshooting
Transaction Taking Too Long
Transaction Taking Too Long
Problem: Transaction stuck in processingExpected times:
awaiting_deposit: User dependentdeposit_received→processing: 1-5 minprocessing→fiat_sent: 2-10 minfiat_sent→completed: 5-30 min
- Check current status
- If > 1 hour in processing, contact support
- Provide transaction reference
Deposit Not Detected
Deposit Not Detected
Problem: Sent crypto but status still “awaiting_deposit”Checks:
- Verify transaction hash on block explorer
- Confirm correct network used
- Check if transaction confirmed
- Ensure exact amount sent
- Wait for network confirmations
- Base/Polygon: 15+ confirmations
- If confirmed but not detected, contact support with:
- Order reference
- Transaction hash
- Network used
Transaction Failed
Transaction Failed
Problem: Status changed to “failed”Common causes:
- Crypto deposit issues
- Conversion failed
- Bank transfer rejected
- Compliance issues
- Check order for failure reason
- Crypto will be refunded if issue on our end
- Contact support with reference number
Order Expired
Order Expired
Problem: Status changed to “expired”Cause: No crypto deposit received within time limit (30 min)Solution:
- Create new offramp order
- Get new deposit address
- Send crypto promptly
- Set reminder for faster sending
Fiat Not in Bank
Fiat Not in Bank
Problem: Status is “completed” but no fiat in bankTimeline:
- Same bank: Instant - 5 minutes
- Different bank: 5 - 30 minutes
- Some banks: Up to 1 hour
- Wait up to 1 hour
- Check bank app/statement
- Contact your bank
- If still missing, contact support with:
- Order reference
- Bank name & account
- Timestamp
Best Practices
Save Reference
Always save order reference number for tracking
Monitor Progress
Track order status until completed
Check Timeline
Know expected timelines for each stage
Use Webhooks
Implement webhooks for real-time updates
Keep TX Hash
Save crypto transaction hash for reference
Contact Support
Reach out if stuck for > 1 hour
Next Steps
Overview
Learn offramp basics
Bank Verification
Verify bank accounts
Exchange
Get quotes and initiate swaps
Webhooks
Set up real-time notifications

