Overview
Monei allows you to send Naira from your wallet to Nigerian bank accounts and other Monei users. This guide covers all payout methods, verification, and best practices. What you’ll learn:- Bank transfer payouts
- Peer-to-peer transfers
- Bank account verification
- Transaction PIN setup
- Payout limits and fees
- Troubleshooting failed payouts
Payout Methods
Bank Transfer
Send Naira to any Nigerian bank account
Peer Transfer (P2P)
Send Naira to another Monei user instantly
Bank Transfer Payout
Send Naira to any Nigerian bank account.Get Supported Banks
Verify Bank Account
Always verify the recipient’s bank account before sending money.Send Money to Bank Account
amount- Amount to send in Nairabank- Bank code (e.g., “058”)accountNumber- Recipient account numbertransactionPin- Your 4-digit transaction PIN
reference- Custom reference (auto-generated if not provided)narration- Transaction descriptioncurrency- Currency (defaults to “NGN”)meta- Additional metadata
Peer-to-Peer Transfer
Send money instantly to another Monei user using their email or phone number.- Instant transfer
- No transaction fees
- Works with email or phone number
- Real-time confirmation
- Split bills
- Send money to friends/family
- Pay freelancers
- Internal transfers
Payout Limits
Payout limits are determined by your KYC verification tier.KYC Tier Limits
| KYC Tier | Single Payout | Daily Limit | Monthly Limit |
|---|---|---|---|
| Tier 1 | ₦200,000 | ₦200,000 | ₦2,000,000 |
| Tier 2 | ₦500,000 | ₦500,000 | ₦5,000,000 |
| Tier 3 | ₦2,000,000 | ₦2,000,000 | ₦20,000,000 |
Check Your Limits
Upgrade your KYC tier to increase payout limits. Learn more →
Payout Fees
- Bank Transfer
- Peer Transfer
Standard Transfer:
- Free for amounts under ₦5,000
- ₦10 for amounts ₦5,000 - ₦50,000
- ₦25 for amounts above ₦50,000
- Instant to 5 minutes (most banks)
- Up to 30 minutes during peak hours
Processing Time
Expected Processing Times
| Scenario | Processing Time |
|---|---|
| Peer Transfer | Instant |
| Standard Bank Transfer | Instant - 2 minutes |
| Peak Hours (8am-10am, 4pm-6pm) | instant - 5 minutes |
| Weekend/Holiday | instant - 5 minutes |
| Large Amounts (>₦500K) | instant - 5 minutes |
| First-time Recipient | instant - 5 minutes |
Most bank transfers are completed within 5 minutes. Delays beyond 30 minutes are rare.
Troubleshooting
Payout Failed
Payout Failed
Problem: Transfer shows as failedCommon causes:
- Insufficient balance
- Incorrect transaction PIN
- Daily/monthly limit exceeded
- Invalid account number
- Recipient bank issues
- Check wallet balance
- Verify transaction PIN
- Check KYC limits
- Verify recipient account details
- Retry after a few minutes
- Contact support with transaction reference
Payout Pending
Payout Pending
Problem: Transfer stuck in pending stateSteps to resolve:
- Wait 5-10 minutes - Most transfers complete within this time
- Check transaction status:
- Verify with recipient - Ask them to check their account
- Contact support - If pending over 30 minutes
Wrong Amount Sent
Wrong Amount Sent
Problem: Sent wrong amount to recipientImportant:
- Naira transfers are irreversible
- Cannot be cancelled once processed
- Contact recipient to request refund
- For disputes, contact support with:
- Transaction reference
- Recipient details
- Proof of error
Forgot Transaction PIN
Forgot Transaction PIN
Problem: Cannot remember transaction PINSolution:
Payout Blocked
Payout Blocked
Problem: Payout rejected due to complianceReasons:
- KYC verification required
- Suspicious activity pattern
- Compliance review
- Account restriction
- Complete KYC verification
- Contact support for clarification
- Provide source of funds documentation
- Wait for compliance review
Best Practices
Verify Before Sending
Always verify bank account details before sending money
Start Small
Send a small test amount to new recipients first
Double-Check Amount
Verify the amount before confirming - transfers are irreversible
Save Beneficiaries
Save frequent recipients for faster future transfers
Monitor Limits
Track daily and monthly usage to stay within KYC tier limits
Keep PIN Safe
Never share your transaction PIN with anyone
Payout Status
Track your payout progress:| State | Description |
|---|---|
initiated | Payout created |
processing | Being sent to bank |
completed | Successfully delivered |
failed | Payout failed |
Webhooks
Receive real-time notifications when payouts complete:Next Steps
Deposits
Learn how to fund your Naira wallet
Payment Methods
Manage saved payment methods
Transactions
View and manage all transactions
KYC Verification
Upgrade limits with KYC verification

